Leadership hinges on effective communication, requiring a delicate balance between ensuring one’s points are made and wishes are met and understanding one’s audience and how best to do this. Anytime people are involved, there is always the chance communication will be misheard or misinterpreted or that individuals simply won’t see eye-to-eye. In these situations, when important actions hinge on effectively communicating information in a clear, concise and timely manner, it is important for leaders to distinguish and understand the difference between assertiveness and aggression, how each impacts workplace dynamics, and how to handle issues when they arise.
Understanding Assertiveness
Assertiveness serves as the cornerstone of productive communication. It entails expressing thoughts, needs and boundaries confidently, respectfully and unwaveringly. Assertive leaders communicate openly, honestly and directly, fostering collaboration and mutual respect within their teams. By prioritizing clear and thorough communication, assertive leaders inspire confidence and cultivate a culture of empowerment and security.
Let’s take the example of Kimberly, a project manager at a bustling tech startup. Known for her assertive leadership style, Kimberly is tasked with leading a high-stakes project that requires collaboration across multiple teams, consisting of many different personality types.
Knowing that her approach is to keep things clear, simple and direct, Kimberly kicks off the project by holding a team meeting to outline the project’s goals and expectations. With clarity and confidence, she articulates the project timeline and each team member’s responsibilities. Kimberly also takes time to discuss boundaries and what “right” looks like. She encourages her team to be curious, respectful and thoughtful, and she sets “rules of the road” for how challenges will be handled – openly and transparently. Kimberly invites her team members to ask questions and have open dialogue to share their insights and any concerns. By fostering a transparent and collaborative approach to working together, Kimberly lays the foundation for a successful project experience for her team.
Key Characteristics of Assertive Communication & Leadership:
- Clarity: Assertive leaders communicate intentions, expectations and boundaries clearly, minimizing misunderstandings and setting forth a road map for everyone to follow.
- Respect: To be effectively assertive, leaders must value the perspectives of others, treating team members with dignity and courtesy, in order to model what is expected and how it needs to look and be.
- True Caring: Assertive leaders do everything they do in the way they do it because they genuinely care. They actively listen and address concerns, taking time to explain the WHY and fostering understanding and cooperation. People working with them don’t just know they care; they can feel that they do.
- Solution-Oriented: There is a focus on finding constructive solutions, encouraging collaboration among team members and taking responsibility for finding ways to work and move things forward productively and harmoniously.
- Confidence: Assertive leaders have owned their value within the role they play. Their self-assurance builds trust and credibility among those they are leading.
Assertive Leaders in History:
One exemplary instance of assertive leadership and communication in history can be found in the actions of Mahatma Gandhi during India’s struggle for independence from British colonial rule.
Gandhi employed assertive communication as a powerful tool to challenge British authority while maintaining respect for both his followers and adversaries.
Despite facing threats and intimidation from British authorities, Gandhi remained steadfast in his commitment to nonviolent protest. His speeches and writings exemplified decisive conveyance of his message, as he fearlessly expressed his demands for justice and independence while remaining respectful and empathetic toward his opposition.
By embodying the principles of assertive communication, Gandhi inspired millions to join the independence movement, garnered international attention for India’s plight and solidified his legacy as one of history’s most influential leaders.
In the US, one of the greatest examples of assertive communication is found in the leadership of Martin Luther King Jr. As a prominent figure in the American Civil Rights Movement, King’s approach was marked by communicative precision, respect and a commitment to true collaboration.
His communications were notable for their clarity of message. He eloquently articulated the injustices faced by African Americans while painting a vivid picture of his vision for a more equitable society. King’s well-known “I Have a Dream” speech during the 1963 March on Washington resonated with many, from all walks of life.
Like Gandhi, a central principle to his bold and courageous leadership was King’s unfaltering commitment to nonviolent resistance. He believed in the transformative power of unity and peaceful intention. Even in the face of brutality and oppression, King urged his followers to confront hatred with compassion, demonstrating, through his actions, an undying dedication to his principles.
Despite how he was often treated, King engaged respectfully with all parties involved. He emphasized the importance of understanding and appreciating the perspectives of others, even those who stood in opposition. His considerate approach helped bridge divides and build alliances, furthering the cause of racial equality.
Through his daring advocacy and valiant methods, speaking truth to power despite personal danger and adversity, King was able to powerfully assert his leadership and galvanize a movement that transformed American society and inspired leaders worldwide.
Distinguishing Aggression:
In contrast to assertiveness, aggression relies on intimidation and coercion to achieve goals. Aggressive leaders prioritize their own interests over those of their team, creating toxic environments marked by tension and fear. Their communication style is characterized by hostility and disrespect, leading to low morale and diminished productivity. Instead of choosing to work with others, aggressive leaders seek to control them.
Returning to Kimberly and her team …
Amidst the project’s progress, tensions arise between two team members, Alex and Emily. Alex, frustrated with how Emily is handling her responsibilities, begins to criticize her work publicly, resorting to passive-aggressive barbs and disparaging remarks. Soon the team is taking sides and their focus and energy begin to shift from the project to the drama unfolding.
Warning Signs of Aggressive Leadership:
- Hostility: Aggressive leaders resort to personal attacks and belittling behavior when challenged.
- Control: This form of leadership uses fear, domination and control over others to maintain authority.
- Lack of Empathy: Aggressive leaders show little concern for the well-being of others, viewing them as tools to get the job done and for their own advancement.
- Closed-Mindedness: Aggressive leaders tend to dismiss alternative viewpoints, which, in turn, stifles innovation and collaboration.
- Negative Impact: Aggressive leadership results in high turnover and diminished morale, undermining organizational success.
Aggressive Leaders in History:
In the 1930s and 40s, Adolf Hitler’s aggressive leadership style was central to his rise to power and the subsequent atrocities committed during his regime.
Hitler exploited the economic and social instability in Germany, using speeches, rallies, and media campaigns to spread his own ideologies and to scapegoat minority groups.
His aggressive foreign policy aimed at expanding Germany’s territory and influence violated international treaties and eventually triggered the outbreak of World War II. Hitler’s invasive approaches to creating his own sense of power and control demonstrated a willingness to resort to extreme measure and force to reach his goals.
Under Hitler, dissent was brutally suppressed, with political opponents imprisoned, tortured and executed. He established a cult of personality, exerting absolute control over all aspects of German society and dismantling democratic institutions, thus removing any other influence or power, other than his own.
Even as his tyrannical control began to lose its grip in the final stages of World War II, Hitler adopted a scorched earth policy, ordering the destruction of infrastructure and resources to deny them to advancing Allied forces. This led to further suffering and devastation for civilian populations in Germany and occupied territories.
Adolf Hitler’s aggressive leadership style had profound and far-reaching consequences, resulting in unimaginable human suffering and leaving a dark legacy that continues to haunt the world to this day. His actions serve as a stark reminder of the dangers of unchecked power and control in leadership.
The decisions and actions of our seventh president, Andrew Jackson, put him in the category of aggressive leaders in US history. Although Jackson’s leadership style was marked by assertiveness, as well, his treatment of Native Americans and the general way in which he led can be easily viewed through the lens of aggressive leadership.
Jackson’s most notorious policy was the Indian Removal Act of 1830, which forcibly relocated Native American tribes from their ancestral lands in the southeastern United States to territories west of the Mississippi River. This legislation led to the tragic Trail of Tears, a forced migration that resulted in the deaths of thousands of Native Americans.
In addition to his stance on Native American policy, Jackson also confronted challenges to federal authority, as seen in the Nullification Crisis of 1832. When South Carolina declared federal tariffs unconstitutional and threatened to nullify them within the state, Jackson responded firmly, asserting federal supremacy and warning of military intervention if necessary.
Jackson’s pugnacious approach extended to his economic policies as well. He waged a “Bank War” against the Second Bank of the United States, vetoing its recharter in 1832 and withdrawing federal funds from the institution. This action directly contributed to economic instability and an eventual financial crisis.
It is also well-known that Jackson’s personal temperament was marked by confrontational behavior, including his involvement in several duels and his propensity for personal feuds with political adversaries.
While Jackson has been celebrated for his populist appeal and military successes, his legacy is marred by his overall aggressive approach to leadership, and his presidency serves as a reminder of the negative effects of this form of authority and governance.
The Path to Effective Leadership:
To excel as leaders, it is crucial to grasp the distinction between assertiveness and aggression. While assertiveness fosters collaboration and trust, aggression breeds fear, contention and extreme reactivity. By embracing assertive communication and fostering a culture of openness and care, leaders can inspire others to reach their full potential.
What came of Kimberly and her team?
Seeing the escalating conflict within the group and the impact it was having on their morale and productivity, Kimberly addresses the issues, first, privately with Alex and Emily. With concern, understanding and curiosity, she invites the two into a constructive dialogue that not only leads to a resolution, but also to Alex and Emily seeing each other’s perspectives at a deeper level of understanding and appreciation. After this, Kimberly brings the whole team together to discuss what has transpired and takes time to walk through where things began to take a turn and how they all could learn from this experience and work better moving forward. Each member is given the chance to share their own perspectives and what they believe they could have done differently. Everyone is offered the chance to hear how the experience impacted each member of the team and to take public responsibility for their own roles within it. At the end, Kimberly asks the group to create a collaboratively authored checklist of things they will remember to do if such an issue arises again in the future.
In the intricate realm of leadership, effective communication is paramount. By understanding the subtle differences between assertiveness and aggression, leaders can apply their influence wisely, fostering positive environments conducive to growth and success. Taking time to learn from history provides the opportunity to see what has worked and what has not when it comes to impact over time. Although aggressive stances may wield swift, short-term advancement, we must ask the question, “at what cost?” By studying and practicing the principles of assertive communication and kind leadership, we all have a much better chance of paving the way for a better, brighter and more humane future.